Online archive outlook not showing. They have Full access to the mailbox.
Online archive outlook not showing. I checked the autodiscover. Aug 17, 2022 · Online Archive not showing in laptop Hi Team, I moved e-mails from my Outlook inbox to my Online Archive while logged into Office365 on the web browser. When the user logs into OWA they see the archive no problem but it does not show up in Outlook. In this video tutorial I will show you how to fix Outlook Online Archive Not Showing If you found this tutorial helpful, kindly show your support by giving it a thumbs up and sharing your May 12, 2025 · If you have enabled the Mailbox archive in Microsoft 365, but the "In-Place Archive" folder don't appear in the folder list in Outlook on the web or in Outlook for desktop, keep reading below to fix the problem. Before posting here I googled this and found lots of discussions with similar issues revolving around hybrid or versions of Outlook that don’t support Jan 4, 2024 · Normally, the option to manually archive mails in Outlook client can be found via File > Info > Tools > Clean up old items: If this option is not available, it's likely that there's an Exchange account in your Outlook profile that has online archive enabled or there's a mail retention policy that overrides the archive feature in Outlook client. Notes in primary mailbox are visible through OWA. . Sep 16, 2022 · Hi, one of my users is having issues where tey cannot see their online archive in Outlook. i have downloaded and installed latest version of Office 365 setup but still issue persist!! Any idea what is the issue ? Aug 4, 2025 · Keep your mailbox tidy and still access important emails. Notes in an Archive mailbox cannot be viewed in Outlook Web App (OWA) Items present in the Notes folder of a Personal Archive mailbox cannot be viewed using Outlook Web App (OWA). Feb 28, 2025 · However, when the archive mailbox doesn’t appear in Outlook or Outlook on the web, it can disrupt email management and cause confusion. Repeateable issue with random users across multiple unrelated 365 tenants. Its start for one moment but it stoped. The second laptop has Outlook 2019 retail version connected to the same Office 365 account, and the email shows but not the Online Archive. and we have created separate Exchange Database for Archiving. How To Fix Outlook Online Archive Not Showing (Quick Troubleshooting Guide To Solve The Problem). As a test, I set the policy on my inbox to Personal 1 year move to archive. An archive mailbox is a specialized mailbox that appears alongside your primary mailbox folders in Outlook for Mac. Therefore, there are several causes of the issue that can affect your archive mailbox. Aug 21, 2023 · Another Outlook on the web session opens in a separate window, allowing access to the other mailbox. In most cases, users store old emails in the archive mailbox, and when needed, they do not find the archive mailbox; hence they trouble a lot. As a workaround, if possible please consider using OWA instead to access the archive mailboxes. This article sets out all the information you will need to make the most of online archiving including links to additional Microsoft guidance. com right? Its not there, do I have to add it in some way, I thought it was automatic? Thanks, Andy Feb 12, 2025 · Hello, I am new to Exchange Online in general and very new to Online Archiving. After enabling in-place archiving for a user, some of the notes have disappeared from the user’s Notes folder. added it via File > Add account), and for the time being this is not possible for shared mailboxes in the new Outlook. Mar 21, 2023 · If you are among people who are unable to find the Archive folder in Outlook, there is no need to worry, as Microsoft has provided some workarounds to fix this issue. However, at home I can only see my mailbox but not my Archive mailbox. This is the online archive mailbox for the shared mailbox Note: The online archive mailbox in OWA is called In-Place Archive. Jan 18, 2022 · Hi @Nizar BOUAZIZI Did you mean the online archive mailbox? Archive mailbox in OWA (Outlook on the web): If yes, according to this link: Clients supported by Exchange Online Archiving currently it isn't available to mobile clients which use activesync. Outlook online works successfully and he is able to search, but not on the local machine. The folders can be clicked on and manually scrolled, but his emails stretch back 10 years in the online archive. He can see the s… Aug 1, 2018 · Dear all, I have installed and configured outlook application with o365 emails on iPhone and Android mobile successfully, but the issue is that I can not see the online Archive folders. I’ve enabled/re-enabled caching mode, recreated email profile, all to no avail. Nov 26, 2023 · I have enabled Email Archive and retention policy. For POP and IMAP accounts, you can create an Archive folder or designate an existing folder to use as the Archive folder. Sep 16, 2022 · Sometimes, you may not be seeing the Exchange Online Archive mailbox in an older version of Outlook. If the license is missing, the online archive will not be accessible. It is visible when he looks via the web. Dec 10, 2021 · i have office 365 standard license and i have enabled in place archive for user which is showing in OWA(online web) but in place archive folder and mails are not showing in outlook client app for the same account. So all users get online archive auto mapped in their outlook. I’m doing the local install and have an Exchange 2013 Server in house. I waited a day and then ran Start-ManagedFolderAssistant -Identity <email address> to force a kick off manually and I'm still not seeing any movement or archiving happening on the mailbox almost 24 hrs later. Mar 27, 2024 · Dear all Does any one get the issue about Outlook? The shared mailbox "Online archive" folder does not show in Outlook but it shows in OWA. User has purely updated his outlook and now can no longer see his online archive folder in the mac client. In this video tutorial I will show you how to fix Outlook Online Archive Not Showing If you found this tutorial helpful, kindly show your support by giving it a thumbs up and sharing your May 12, 2025 · If you have enabled the Mailbox archive in Microsoft 365, but the "In-Place Archive" folder don't appear in the folder list in Outlook on the web or in Outlook for desktop, keep reading below to fix the problem. I know it wont show in the desktop version of Outlook but it should show in Outlook. I have checked the licensing, retention tags, and retention policy, and everything appears to be correctly configured. Accessing the Online archive for a delegate/shared mailbox is only possible when you have configured said account as additional account (i. I tried to search for notes in Purview Content Search using the file extensions of 'sqlite' but it found nothing. If you use Outlook with an Exchange or Exchange Online account, folder policies such as retention policies apply to the Archive folder. Mar 26, 2025 · Learn how to find archived emails in Outlook, whether they're in the default Archive folder or a separate PST file. At work I can see both my mailbox and Archive mailbox in Outlook. You can ask your mail administrator for the information needed to connect to OWA from home if you do not know the details. As I also have Outlook at home (via Microsoft 365), I configured my work account at home as well. They can see it on OWA. Jan 18, 2023 · Original post: I am using the Outlook desktop app for the first time. With outlook 2010 and Exchange 2013 Server (on premises) I had several high-volume users using the “Online Archive” option for their Aug 2, 2024 · I have checked the 'Notes List' option in the Outlook app and can see an entry for 'Notes - Online Archive' as well as 'Notes - Archives' but the missing notes aren't there. Create a new folder called "Archive"?". Using Outlook for Mac version 16. This is primarily to conserve inbox storage by leveraging the 100GB of space… Mar 27, 2024 · Dear all Does any one get the issue about Outlook? The shared mailbox "Online archive" folder does not show in Outlook but it shows in OWA. Find archived emails easily in Outlook with our step-by-step guide tailored to your setup. See how to change the archive location for better email management. Oct 21, 2022 · Exchange Online Archive mailbox not shown - Outlook This article provides six steps trying to help you fix that the archive mailbox isn't appeared in the Outlook client in Exchange Online. While the process can sometimes be slow to start, we… Hey Everyone, A Client has his Online Archive not showing on his OWA but only showing on Outlook App/Client I can only see the name of the archive on… Nov 26, 2023 · I have enabled Email Archive and retention policy. Is this also an inappropriate office license? We restarted his Outlook client and the new Online Archive structured mailbox appeared on the left pane under his primary mailbox, with "Online" showing on bottom right of Outlook client (meaning it's connected) and 50GB free remaining for this specific Online Archive mailbox showing on the left bottom. Aug 26, 2025 · One of the causes of the online archive not working is the retention hold or legal hold in the user’s mailbox. The first laptop has Outlook 365 connected to an Office 365 account, and the email account and Online Archive are showing. kindly help the same kindly find below the subscription plan Oct 12, 2015 · Hello All, I just upgraded 2 of my PC’s to Office 365 Business, which includes Outlook 2016, from Office 2010. I tried a fresh Outlook profile - same results. I’m testing my own stuff before upgrading other PC’s in the company. Emails have been moved from the mailbox but not showing in the online Archive. Feb 17, 2025 · What happens when you try to archive your outlook? In classic Outlook: Go to File > Info > Tools > Clean up old items to manually archive older mail. Jul 1, 2021 · I have a customer with two laptops. Oct 22, 2024 · If you are an Outlook user and have used the prominent archiving facility to manage your data, but now the Exchange Online archive mailbox is not displaying in Outlook, you have landed on the correct post. Whether you use Microsoft Outlook or the web-based Outlook on the Microsoft 365 portal, your archive mailbox is seamlessly integrated, making it easy to dig up those important old emails. One of the users (principals) is missing Inbox folder under Online/In-place Archive. Any ideas. The video demonstrates the issue. The account not receive or send email. Verify that the user's license includes Exchange Online Archiving. The in-place archive is displayed correctly in the owa client, but is missing in the local Outlook. Jul 10, 2025 · If you need to access your Online Archive mailbox from home and don’t have an eligible license, then you could access your Online Archive mailbox via Outlook on the Web (OWA). After the import finishes, you see that the used storage space of the archive mailbox has increased. They have Full access to the mailbox. After enabling Archiving, it's working for the web but facing an issue Outlook desktop app. In this video tutorial I will show you how to fix Outlook O Nov 3, 2023 · Hi, We have Hybrid environment, and we have in place online archive enabled for all users. e. Service Health Dashboard: Check your Microsoft 365 Service Health Dashboard for any known issues with Exchange Online or archiving functionalities. OS: Windows 10 64x Outlook 2019 64x File > Cleanup Tools > Archive > Archive items older than: Sun 5/17/2020 only 4 email were archived (3 in 2019 and 1 in January 2020) Jun 23, 2023 · Are you a new Outlook for Mac user experiencing the "Cannot Access Online Archive Mailbox" error? Follow these steps to fix the issue and access your mailbox. On her Windows 10 computer running Office 365 E3 outlook, we see the online archive folder and the inbox containig the many folders and subfolders that were replicated from her inbox. Mar 11, 2021 · Is this a license on the users mailbox or the Shared mailbox? The user has an online archive configured for her mailbox which shows fine in Outlook. Apparently it's on the to-do list though, so should be coming in the next few months. While the process can sometimes be slow to start, we… Hey Everyone, A Client has his Online Archive not showing on his OWA but only showing on Outlook App/Client I can only see the name of the archive on… Sep 13, 2024 · Hello, I have the same problem with local Outlook with the license "Microsoft Office home and business 2021" connected to "exchange online - plan 2" with activated archive - In place. In this blog, we will walk you through the top 4 solutions to resolve this issue and get your Office 365 archive back up and running. If enabled, you will see the In-Place Archive folder in your email folder list. 5. Problem is I cant find the archive. Mar 13, 2024 · My Colleagues using outlook app in their laptop Many users having the Online Archive folder. How can I make my Archive mailbox visible at home as well? Oct 26, 2020 · User is running Microsoft 365 Exchange Online, E3 with Online Archiving enabled (several years back). For most of the users if they go to calendar section they get Calendar for both primary mailbox and… Hi All, I'm having an issue where shared and online-archive mailboxes keep disappearing for multiple users and multiple 365 tenants. I tried few… May 23, 2025 · Is In-Place Archive not showing in Outlook 2013/2016 or 2019? Learn to Enable Online Archive for users via EAC & PowerShell queries. I click "create archive folder," it creates the folder, and then my previously archived messages are still in that Apr 13, 2017 · Has anyone here been successful in viewing the “Online Archive” folder hierarchy from the iOS or Android version of Microsoft Outlook app? Or maybe there are other apps there that can do this and ensure that the mobile phone email functionality still work with MFA? Kindly do suggest please. Nov 27, 2023 · That's currently not supported in the new Outlook. Symptoms By default, the Notes folder in archive mailbox uses the By Conversation view. The link from ITpro i didnt find something. When we implement Exchange Online Archive for our users, we typically apply the default archive policy of 2 years. But recent days they're facing one common issue which is their Online Archive folder automatically disappear within a min after open outlook. Making Outlook on the Web to still show the Online Archive in a mobile browser is a 2 step process. Thanks for the help. To eradicate this problem, follow the methods below. Please assist me ASAP. Its only the Archive for the Shared mailbox that doesnt show up at all as its currently setup as a Full Access mailbox instead of adding the account to her outlook profile explicitly Manual Moves: If you try to manually drag and drop items into the Online Archive and it fails, confirm the archive folder is accessible and that your mailbox license supports archiving. Sep 13, 2024 · Hello, I have the same problem with local Outlook with the license "Microsoft Office home and business 2021" connected to "exchange online - plan 2" with activated archive - In place. Oct 13, 2024 · I am using the new outlook on my mac (OS Mojave 10. Jun 25, 2025 · You import a PST file into a user's archive mailbox in Microsoft Exchange Online. Nov 10, 2023 · Hi all, My goal is to enable automatic archiving of emails for my organization such that all emails older than 1 year, will be moved to the Online Archive in Outlook. Provides resolutions for scenarios in which the archive mailbox in Exchange Online doesn't appear in Outlook for Windows or Outlook on the web. So what can i do? Provides a workaround for an issue in which Outlook displays a shared calendar in a delegate's Online Archive folder. Every time I start Outlook and archive a message, I get a pop-up that says "We didn't find an existing archive folder. It’s not visible via Outlook or … Jul 25, 2014 · This works for many users but for the majority, this Online-Archive mailbox simply does not show up in their Outlook client. Nov 20, 2023 · Read this blog and find out the reasons why your Exchange Online Archive mailbox is not displaying in Outlook and how to fix this issue. Does anyone know how can he view the notes that have been automatically archived to the Office 365 in-place archive? Thank you Oct 14, 2022 · For one of our users, the Online Archive on the desktop app (which maps to In-Place Archive in OWA) is not searching. Moreover, you can check if the online archive is visible in other Outlook desktop clients. Nov 20, 2024 · Even though Outlook on the Web supports showing the Online Archive when accessing it from a Desktop, it will not show it when you access it from your mobile. However, we observed that the subfolders on one folder, does not have all the emails showing. May 17, 2020 · a user is having difficulty with archive feature in Outlook. After that I enable the arhive but didnt work. You cannot change the Archive folder location for Microsoft 365 or Exchange accounts. The shared mailbox appears for 30s, is navigable, and then vanishes. Jul 10, 2025 · At work we use Exchange where I have a mailbox and an Archive mailbox. He has looked in the in-place archive mailbox but did not see any Notes folder in there. Feb 2, 2024 · If it is, this could indicate an issue with the Outlook desktop client. I try: Quick repair of Office in laptop Setup another laptop with new installation of O365 x86… May 17, 2022 · Everything you need to know about the Outlook Online Archive. Jul 3, 2023 · We have installed Exchange Server 2016. Aug 1, 2018 · Dear all, I have installed and configured outlook application with o365 emails on iPhone and Android mobile successfully, but the issue is that I can not see the online Archive folders. What is Exchange online archiving? Online Archiving is a solution that enables you to store and manage emails outside of your primary mailbox – freeing up quota space and improving Outlook performance. Aug 16, 2017 · I have the same problem. Outlook is extremely sluggish and I know it's because of the number of An online archive (also called an archive mailbox) is a place where you can store old email messages, so they don't take up space in your primary mailbox. 54 The other Mac in our office using the same Mac OS, and same version of Outlook does not have a problem- the Online archive is there. Mar 26, 2025 · See how to archive emails in Outlook automatically and manually to free up space and how to fix Outlook archive not working. 14. When I switch back from New outlook to the old, my archive is there and works fine. However, the content of the imported PST file doesn't appear in Microsoft Outlook. 6) and my online archive isn't showing. Enable auto archive under Mailbox clean up (at the top of same menu) (Archive is not supported in new Outlook. Apr 1, 2022 · As the title says, we have enabled the online archive and the policy has moved about 20gb’s of email out of the mailbox and into the archive. Dec 27, 2022 · Solve Exchange Online archive mailbox not showing in Outlook issue. I'm not sure what I'm missing here. I can't see the e-mails in my Online Archive while I am logged into Office365 on my laptop. Make sure the accounts are listed as having “Full Access” to the mailbox and have the correct license type for outlook. Nov 11, 2020 · Our setup is office 365 with E3 licenses. You can access your archive the same way that you access your primary Aug 10, 2018 · This works for many users but for the majority, this Online-Archive mailbox simply does not show up in their Outlook client. xml and it ls listed along with the mailboxes he is shared. From outlook (account 365) i make import the pst. Apr 21, 2022 · We have a user that we enabled online archiving 6 months ago. The retention and legal hold feature is used to preserve the content of their mailbox. Exchange Mailbox Recovery Tool to repair and export mailboxes. How to enable it, expand it, read the archived emails and more Jan 27, 2021 · Hi - I have setup archiving for a mailbox, it is working as the mailbox size has come down from 45Gb to 21Gb. Mar 3, 2017 · The users can see in outlook there own mailbox and Online archive but can only see the primary shared mailbox but not the Online archive. In place archive is not showing for Outlook. ) If it is not an option, do you have an online archive mailbox? Jul 7, 2023 · The online archive has been working correctly for this user for years, but it has not archived any emails for the past six months. So, you only need to update Outlook with the latest available version to check the availability of the Archive mailbox in it.
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